Privacy Policy
Effective Date: January 1, 2025
At Form & Function Furnishings ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.formfunctionfurnishings.com (the "Site") or purchase our products. Please read this privacy policy carefully.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register on our Site
- Place an order
- Subscribe to our newsletter
- Participate in surveys or promotions
- Contact customer service
This information may include:
- Name
- Email address
- Phone number
- Shipping/billing address
- Payment information (processed securely by our payment processors)
- Design preferences and measurements for custom orders
Automatically Collected Information
When you visit our Site, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Pages you visit on our Site
- Time and date of visits
- Time spent on pages
- Referring website addresses
- Other diagnostic data
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
2. How We Use Your Information
We use the information we collect for various purposes:
- To provide and maintain our Site and services
- To process and fulfill your orders
- To notify you about changes to our Site or products
- To allow you to participate in interactive features of our Site
- To provide customer support
- To gather analysis or valuable information to improve our Site
- To monitor the usage of our Site
- To detect, prevent, and address technical issues
- To provide you with news, special offers, and general information about other goods, services, and events we offer (unless you have opted out)
- For any other purpose with your consent
3. Sharing Your Information
We may share your information in the following situations:
- Service Providers: We may employ third-party companies and individuals to facilitate our Site ("Service Providers"), provide services on our behalf, perform service-related services, or assist us in analyzing how our Site is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
4. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Specific security measures include:
- SSL encryption for all data transmissions
- Regular security audits of our systems
- Limited access to personal data on a need-to-know basis
- Secure payment processing through PCI-DSS compliant providers
- Regular staff training on data protection
5. Data Retention
We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our policies.
For marketing purposes, we retain personal data for 3 years from your last interaction with us unless you request deletion earlier. Transaction data is retained for 7 years to comply with tax and accounting regulations.
6. International Data Transfers
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Information, to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
7. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: You may request copies of your personal data.
- Rectification: You may request correction of inaccurate or incomplete data.
- Erasure: You may request deletion of your personal data under certain conditions.
- Restriction: You may request restriction of processing your personal data.
- Objection: You may object to our processing of your personal data.
- Portability: You may request transfer of your data to another organization.
- Withdraw Consent: Where we rely on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We may need to verify your identity before processing such requests.
8. Children's Privacy
Our Site is not intended for children under 16 ("Children"). We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
9. Third-Party Links
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: privacy@formfunctionfurnishings.com
- By mail: Data Protection Officer, Form & Function Furnishings, 123 Design District, Pune, Maharashtra 411001, India
- By phone: +91 98765 43210 (Mon-Fri, 10AM-6PM IST)